we1wei Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is published by we1wei ("we", "platform" or "we1wei") and applies to all individuals who use our website at we1wei.org, open a member account, carry out financial transactions or interact with any of our online services.

By registering as a member or continuing to use we1wei's services, you consent to the data collection and use practices as described in this document. If you do not agree with any part of this Privacy Policy, you are advised not to proceed with registration or use of our platform.

we1wei operates under an international licence and complies with relevant data protection guidelines in conducting its operations. Our platform is open only to individuals aged 21 and above.

2. Information We Collect

we1wei collects various types of information from members depending on how you interact with our platform. The main categories of information we collect are as follows:

a) Account Registration Information

• Full name as shown on your identification card (MyKad)
• Identification card or passport number
• Date of birth (for age verification, 21+)
• Active email address
• Mobile phone number
• Username and password chosen by the member

b) Financial Information

• Payment method details (Touch 'n Go eWallet, DuitNow, FPX, Boost, crypto)
• Deposit and withdrawal history
• Transaction records and account balance
• Crypto wallet address (for USDT, BTC or ETH payments)

c) Platform Activity Data

• Game history, bets placed and betting results
• Login and logout records, including timestamps and IP addresses
• Game preferences and betting habits
• Communication records with the support team

d) Device Technical Data

• IP address and estimated location based on IP
• Device type, operating system and browser version
• Session cookies and device identifiers
• Interaction data with the website interface

3. Purpose of Using Information

Every piece of information we collect is used for a clear and lawful purpose. The table below describes the main purposes for which member data is used:

4. Sharing Information with Third Parties

we1wei does not sell, rent or trade member personal information to third parties for their own marketing purposes. However, in the course of operating our services, we may need to share certain information with the following parties:

• Payment service providers — E-wallet processors, banks and crypto platforms that process your transactions. They receive only the information needed to complete the transaction.
• Licensed game providers — Companies such as PG Soft, Pragmatic Play, JILI and Spribe receive anonymous session identifiers without your full username in order for the games to function.
• Regulatory bodies and law enforcement — Where required by law, court order or our licensing authority, we will disclose the necessary information.
• Technical service providers — Parties that provide security audit services, encrypted cloud storage and platform analytics, subject to strict confidentiality agreements.

All third parties that handle we1wei member data are required to comply with our data protection policy and to use that information only for the purposes specified in their service agreements with us.

5. Cookies and Tracking Technologies

The we1wei website uses cookies and similar technologies to improve the browsing experience, manage login sessions and understand how members interact with our platform.

Types of cookies we use:

• Essential session cookies: Required to enable login, maintain active game sessions and process transactions. These cannot be disabled.
• Preference cookies: Store your chosen language settings, preferred currency denomination and interface display preferences.
• Analytics cookies: Collect statistical data about website usage in aggregated, anonymous form for service improvement purposes.
• Security cookies: Detect suspicious access attempts, session fraud and unusual activity within member accounts.

You can control the use of cookies through your browser settings. Please note that disabling essential cookies may affect core platform functions and your gaming experience.

6. Data Security Measures

Protecting member information is our priority. we1wei implements multiple layers of technical and procedural security controls to ensure data remains protected at all times:

• 256-bit SSL/TLS encryption for all communications between member devices and our servers
• Passwords are stored in hashed form using strong algorithms — we do not store passwords in plain text
• Two-factor authentication (2FA) is available for all member accounts
• Continuous security monitoring 24 hours a day, 7 days a week
• Strict internal access controls — staff may only access data as required by their job responsibilities
• Regular security audits by independent third parties
• A data incident response plan that is updated on a regular basis

7. Member Rights Regarding Personal Data

As a we1wei member, you have the following rights regarding the personal data we hold about you:

• Right of Access: You may request a copy of the personal information we hold in relation to your account.
• Right of Rectification: If any of your information is inaccurate or out of date, you may request that we correct it.
• Right of Erasure: Subject to our legal obligations (such as financial record-keeping requirements), you may request the deletion of your personal data.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a machine-readable format.
• Right to Restriction: In certain circumstances, you may request that we temporarily restrict the processing of your data.

To exercise any of the above rights, please contact the we1wei support team via live chat or email. We will fulfil your request within a reasonable timeframe after identity verification has been completed.

8. Data Retention Period

we1wei retains members' personal information for as long as the account is active or as long as necessary to provide the requested services. The following are general guidelines on data retention periods:

• Active account data: Retained for the duration of active membership
• Financial transaction records: Retained for a minimum of five years after the transaction occurs, in line with licensing and audit requirements
• Game activity logs: Retained for three years for dispute resolution purposes
• Support communication records: Retained for two years
• After account closure: Data required for legal compliance will be kept for the mandatory period; other data will be deleted or anonymised

9. Changes to the Privacy Policy

we1wei reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever the Privacy Policy is updated, the "effective date" at the top of this document will be revised accordingly.

For significant changes, we1wei will notify members via email or in-platform notification before the changes take effect. Continued use of our services after the changes come into effect means you have accepted the latest version of the Privacy Policy.

Recent Update History

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we1wei handles your personal data, we encourage you to contact us directly. Our support team is available 24 hours a day, 7 days a week in Malay and English.

We will investigate and respond to every privacy-related complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory body.